Customer Relations & Rapport: Professional Development

Format: Paperback

Language: English

Format: PDF / Kindle / ePub

Size: 6.74 MB

Downloadable formats: PDF

The objective of the change management process is to minimize service downtime by ensuring that requests for changes are recorded and then evaluated, authorized, prioritized, planned, tested, implemented, documented and reviewed in a controlled and consistent manner. New concepts in computer design and in software are also contributing. Best practices dictate that a formal work order process/system is used so that the changes can be tracked.

Pages: 144

Publisher: South-Western Educational Pub; 1 edition (December 12, 2001)

ISBN: 0538725273

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